What Information We Collect

When you place an order or get in touch with us, we collect certain pieces of information. Nothing mysterious here—just the basics we need to deliver your flowers and keep in touch about your order.

Information You Give Us Directly

• Your name and contact details (email address, phone number)
• Delivery address and any special delivery instructions
• Payment information (though our payment processors handle the sensitive bits)
• Any preferences or special requests you share with us
• Messages you send us through our contact forms or email

Information We Collect Automatically

Like most websites, ours collects some technical information when you visit. This includes your IP address, browser type, device information, and which pages you look at. We use this to understand how people use our site and to fix things when they break.

How We Use Your Information

We're not in the business of doing anything unexpected with your data. Here's what we actually do with it:

• Process and deliver your flower orders (obviously the main thing)
• Send you updates about your order status and delivery
• Answer questions and provide customer support when you need it
• Send occasional updates about our seasonal collections if you've said you want them
• Handle billing and payment processing
• Keep records for accounting and tax purposes as required by Azerbaijan law
• Improve our website and services based on how people use them

Legal Basis for Processing

Under Azerbaijan's personal data protection laws and international standards, we need a legal reason to process your information. Here's what applies to us:

Contract Performance

Most of what we do with your data falls under "we need this to fulfill your order." You can't really buy flowers from us without sharing your name, delivery address, and payment details. That's just how commerce works.

Legitimate Business Interests

We have legitimate reasons to process some data—like analyzing website traffic to improve the user experience, or keeping financial records for our accountant. We only do this when it doesn't override your privacy rights.

Legal Obligations

Azerbaijan law requires us to keep certain business records for tax and accounting purposes. We're not thrilled about the paperwork either, but we all have to follow the rules.

Your Consent

For marketing emails and similar things, we ask for your explicit permission. You can withdraw that consent whenever you want.

Who We Share Your Data With

We don't sell your information to anyone. Period. But running a flower delivery business means we have to share certain details with specific partners who help us do our job:

• Delivery services that need your address and phone number to bring you flowers
• Payment processors who handle credit card transactions securely
• Our email service provider when we send order confirmations or updates
• Our accountant and tax advisor as required by law
• Website hosting and technical support providers

All these partners are required to protect your information and use it only for the specific purposes we've hired them for. We choose providers carefully and make sure they meet proper security standards.

Your Rights Regarding Your Data

Azerbaijan law and international standards give you several rights over your personal information. These aren't just theoretical—we actually honor them:

Right to Access

You can ask us what information we hold about you. We'll provide a copy within 30 days. Just send an email to help@Crismon.it.com with your request.

Right to Correction

If something we have on file is wrong, let us know and we'll fix it. Changed your phone number or moved? Update us anytime.

Right to Deletion

You can ask us to delete your information. We'll do so unless we have a legal obligation to keep it (like those seven-year tax records). Marketing preferences and account information can be deleted immediately.

Right to Restriction

You can ask us to limit how we use your data while we sort out a dispute or verify information accuracy.

Right to Data Portability

Want to take your data to another service? We'll provide your information in a standard format that's easy to transfer.

Right to Object

You can object to how we process your data, particularly for marketing purposes. We'll stop unless we have compelling legitimate grounds to continue.

To exercise any of these rights, contact us at help@Crismon.it.com or call +994517774134. We'll verify your identity and respond within 30 days.

How We Protect Your Information

We take data security seriously, but we won't bore you with technical jargon about encryption protocols. Here's what actually matters:

• Our website uses SSL encryption (that's the padlock you see in your browser)
• Payment information goes through secure processors—we never see or store your full card details
• Access to customer data is limited to staff members who need it for their work
• We use password protection and regular security updates on our systems
• Our hosting providers maintain enterprise-level security measures
• We conduct regular backups in case something goes wrong

No system is 100% secure—anyone claiming otherwise is lying. But we implement industry-standard protections and stay current with security best practices. If we ever experience a data breach that affects your information, we'll notify you promptly as required by law.

Cookies and Website Tracking

Our website uses cookies—those small files that websites store on your device. Most are essential for the site to function properly (like remembering what's in your cart). Others help us understand how people use the site so we can make improvements.

Types of Cookies We Use

• Essential cookies: Required for the website to work. You can't really disable these if you want to place an order.
• Functional cookies: Remember your preferences and choices to make your experience better.
• Analytics cookies: Help us understand which pages people visit and how they navigate the site.

You can control cookies through your browser settings, though disabling certain types might affect how the website works. Most browsers let you block third-party cookies while keeping the essential ones.

Children's Privacy

Our services aren't directed at children under 18, and we don't knowingly collect information from minors. If you're under 18, please have a parent or guardian place orders on your behalf.

If we discover we've accidentally collected information from someone under 18, we'll delete it promptly. Parents who believe we might have such information should contact us immediately.

Changes to This Privacy Policy

We might update this policy occasionally—usually when laws change or we add new services. When we make significant changes, we'll post a notice on our website and update the "last updated" date at the top.

For major changes that affect how we use your data, we'll notify you directly via email if we have your address. Continuing to use our services after changes take effect means you accept the updated policy.

International Data Transfers

While we primarily operate in Azerbaijan, some of our service providers (like hosting companies) may process data in other countries. When this happens, we ensure appropriate safeguards are in place to protect your information according to Azerbaijan law and international standards.

Any international transfers comply with relevant data protection regulations and involve only trusted partners who maintain adequate security measures.